All prices and fees are in United States Dollars (USD) unless stated otherwise within The Shop, quotation or subscription document.
Once payment for The Products/Services has been processed and cleared You will receive an email including details on how to retrieve The Products/Services, or an email establishing communication with Featherweight that will lead to the preparation and finally the delivery of The Products/Services.
Featherweight is committed to providing such an email within two full business days from Your purchase date, however this response time is not guaranteed. Should circumstances lead to Our general response time being temporarily extended, the details of the extended response time shall be provided via a public notice at The Site. If You do not receive such an email within the applicable response time, please contact Featherweight via the contact tools provided at The Site.
Project, service and delivery schedules are provided as an estimate only, based upon previous experience and Our current work load. Featherweight does not guarantee project, service and delivery schedules - refer to Disclaimer of Warranties, Limitation of Liability and Indemnity policies herein for more information.
See also Project and Service Schedule policy.
Unless stated otherwise within the quotation document, quotations are valid and open for acceptance for a period of 30 days from the quotation date. This applies to quotations only. For The Products/Services, see the Pricing and Fees policy below.
Separable Items and Revisions
Unless stated otherwise within the quotation document, quoted items can not be separated out for individual supply at the quoted item price. To remove quoted items, or reduce Your quotation to a single item, You must request a quote revision from Featherweight.
Once a revised quote is issue by Featherweight, all previous revisions of the quote are immediately void and therefore no longer open for acceptance.
Without exception, The Policies, as defined in this document, apply to Featherweight’s quotations, shop, subscription documents and to The Products/Services quoted therein or otherwise provided to or used by You. The Policies in their entirety supersede any prior understandings or written or oral agreements.
Terms of Payment
Payment for The Products/Services that are ready-made, is due and processed immediately upon Your completion of check out through The Shop. In this case, The Products/Services will not be delivered until such payment is completely cleared.
Featherweight’s quotations are based upon payment within 15 days from invoice date (“the payment-due date”), unless otherwise noted on the quotation or invoice document. Featherweight accepts payment via The Site secure payment gateway only. No checks, cash or any other form of payment will be accepted. In the event You fail to make full payment by the payment-due date, the unpaid balance of the invoice shall bear interest at the rate of 1.5% for each full or partial month such invoice remains unpaid for which You will be liable. In the event Featherweight incurs any expense collecting a past due invoice, You shall pay for all collection costs, including attorney’s fees and court costs, if any, incurred in collection.
In the event You fail to make full payment within 30 days from the payment-due date, this failure to pay shall constitute a breach of The Agreement which may lead to suspension or termination of Your account and any other remedial action allowed by The Policies.
3rd Party Web Applications
Should The Products/Services or Our quoted solution require 3rd party web applications, such as Big Cartel for example, the monthly service costs of such applications have not been included in Our pricing or quotation and are separate from and not associated with Featherweight or The Products/Services. Please refer to the associated 3rd party web site for the additional pricing of these applications.
Excluded from all Featherweight quotations are excessive design reviews / alternative layouts (the classification of which is to Featherweight’s sole and absolute discretion and/or judgment), add-on design work (e.g. creating logos, processing product photos, uploading products, inserting site content, etc.), additional specialised formatted pages or the addition of any special requirements or interactive elements (e.g. blogs, newsletter subscription, web forms, guestbook, forum, etc.) beyond that specifically detailed in the quotation document. See also Variations policy below.
While Our original quotations and pricing are fixed, We reserve the right to charge additional sums for the provision of The Products/Services that could not have reasonably been accounted for in Our original quotation, the classification of which is to Featherweight’s sole and absolute discretion and/or judgment.
Any additional expenses, such as printing, copywriting, shipping, messenger services, stock photography, illustrations and fonts, will be invoiced at cost plus 15%. Receipt of expenses can be provided upon request.
Your approval will be sought prior to the provision of variation design, software, products and services wherever possible, however Featherweight’s failure to seek such approval shall not remove Your liability for the variation cost.
While Featherweight offers some of The Products/Services for free or as support, We reserve the right to charge additional sums for, and refuse further provision of, any and all of The Products/Services should the provision of any portion of The Products/Services be deemed, to Featherweight’s sole and absolute discretion and/or judgment, in excess of “fair use” of The Products/Services or outside of the scope of reasonable support.
Unless specifically stated otherwise within The Shop, quotation or subscription document, The Products/Services remain the property of Featherweight and Your purchase grants You only a restricted license to use The Products/Services. Refer to the Ownership and License policy for more information.
Where The Products/Services are developed by Featherweight specifically for Your project and ownership of the same is to be handed-over, The Products/Services remain the property of Featherweight until Your full payment of the associated project invoice is received. Until this time The Products/Services referenced remain the property of Featherweight and Featherweight retains copyright, all rights reserved. Reproduction or redistribution of part or all of The Products/Services referenced, in any form or variation, is strictly prohibited. Unauthorised reproduction or redistribution may give rise to a claim for damages and/or be a criminal offence. Please refer to the Ownership and License and further Copyright policies within The Policies.